Last Updated: 27 July 2026
Gateway Property Hub Ltd ("we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or contacting us, you agree to the practices described in this policy.
Gateway Property Hub Ltd provides residential sales, lettings, property management, block management and related property services throughout Croydon and the surrounding South London areas.
If you have any questions about this Privacy Policy, please contact us.
Email: info@gatewaypropertyhub.com
Depending on how you interact with us, we may collect the following categories of information.
Personal Information
Full name
Email address
Telephone number
Postal address
Property address
Enquiry details
Information provided through contact forms
Information supplied during property valuations or consultations
Property Information
Where relevant, we may collect information relating to:
Properties you own
Properties you wish to buy, sell or rent
Tenancy information
Landlord information
Property management instructions
Technical Information
When you visit our website, we may collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referring website
Cookie information
We use your information to:
Respond to enquiries
Arrange property valuations
Market and sell properties
Manage rental properties
Provide property management services
Arrange viewings
Process tenancy enquiries
Communicate with landlords, tenants and buyers
Improve our website and services
Send updates where you have requested them
Meet our legal and regulatory obligations
We collect only the information relevant to providing our services.
We process personal information where we have a lawful basis to do so, including:
Your consent
Performance of a contract
Compliance with a legal obligation
Our legitimate business interests, provided these do not override your rights
Where you have chosen to receive marketing communications, we may send you:
Property updates
Market news
Landlord advice
Investment opportunities
Company news
You may unsubscribe at any time by following the unsubscribe link included in our emails, or by contacting us directly.
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
Solicitors
Mortgage advisers (where requested)
Surveyors
Contractors and maintenance providers
Inventory providers
Referencing companies
Deposit protection providers
Local authorities, where required by law
Technology providers who support our business operations
Professional advisers, including accountants and legal advisers
All third parties are required to handle your information securely and in accordance with applicable data protection law.
We maintain appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration and disclosure.
While we take these obligations seriously, no method of electronic transmission or storage can be guaranteed to be entirely secure.
We retain personal information only for as long as necessary to:
•Provide our services
•Meet our legal obligations
•Resolve disputes
•Maintain appropriate business records
Retention periods vary depending on the nature of the information and applicable legal requirements.
Under UK GDPR, you have the right to:
•Access the personal information we hold about you
•Request correction of inaccurate information
•Request deletion of your personal information, where appropriate
•Restrict processing in certain circumstances
•Object to processing
•Request transfer of your information, where applicable
•Withdraw consent, where processing is based on consent
To exercise any of these rights, please contact us using the details provided in this policy.
Our website uses cookies to improve your browsing experience and to help us understand how visitors use the website.
Further information is available in our cookie policy.
Our website may contain links to third-party websites, including property portals, mortgage providers and other external services.
We are not responsible for the privacy practices o content of these websites, and we encourage you to review their privacy policies before providing any personal information.
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. Any updates will be published on this page, together with a revised "Last updated" date.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Gateway Property Hub Ltd Email: info@gatewaypropertyhub.com
If you are unhappy with how we have handled your personal information, you also have the right to make a complaint to the Information Commissioner's Office (ICO).
Website: www.ico.org.uk
