Welcome to the Gateway Property Hub Tenant Resource Centre.
Whether you've just moved into your new home or have been renting with us for several years, this page contains useful information to help you throughout your tenancy.
From reporting maintenance issues to understanding your responsibilities as a tenant, you'll find everything you need in one place.
If something in your property needs attention, please let us know as soon as possible,
Reporting issues early helps prevent minor problems from becoming costly repairs.
If there is an emergency outside office hours, please follow the emergency procedure provided in your tenancy pack.
Examples of emergencies include:
Major water leaks
Complete loss of heating during winter
Dangerous electrical faults
Gas leaks ( leave the property immediately and contact the National Gas Emergency Service on 0800 111 999)
Security issues following a break-in
If there is an immediate risk to life, always call 999
Please ensure your rent reaches us on the agreed payment date each month,
If you're experiencing financial difficulties, contact us as early as possible. The sooner we know, the more options may be available to help.
During your tenancy, your responsible for keeping the property in good condition and reporting any maintenance issues promptly.
Typical responsibilities include:
Replacing light bulbs
Keeping the property clean
Testing smoke alarms regularly
Looking after the garden (where applicable)
Preventing condensation and mould through adequate ventilation
Reporting repairs quickly
Allowing access for essential inspections and repairs
Condensation is one of the most common causes of mould in rented homes
Simple steps can help reduce condensation:
Open windows regularly
Use extractor fans
Keep internal doors closed when cooking or showering
Dry clothes responsibly
Keep furniture slightly away from external walls
Heat the property consistently during colder months
If you notice signs of damp or mould, report them promptly so we can investigate.
A few simple habits help you keep your home safe and comfortable:
Check your smoke alarms regularly
Keep ventilation grills clear
Do not block boiler flues
Dispose of rubbish correctly
Protect pipes during freezing weather
Notify us immediately if you discover a leak
Your landlord is responsible for ensuring legal safety requirements are met, including:
Annual gas safety inspections (where applicable)
Electrical safety inspections
Smoke alarms
Carbon monoxide alarms where required
Please help us by providing access when inspections are due.
When it's time to move out, we'll provide guidance on:
Giving notice
Returning keys
Cleaning Expectations
Final Inspections
Meter readings
Deposit return process
Preparing early helps ensure a smooth check-out.
How do I report a repair?
Can I decorate?
Can I have a pet?
What if I lose my keys?
How do I renew my tenancy?
Can I change the tenants living at the property?
If you can't find the information you're looking for, our team is here to help.
Contact Gateway Property Hub and we'll be happy to assist.
