The Story of Gateway Property Hub
Gateway Property Hub is a local property company based in Croydon since 2005. We originally started off specialising in residential lettings and have since expanded our services to Tenancy Management, Maintenance, Small Block Management and Buy to Let sales and purchases. Our local team of trained staff efficiently deal with residential homes, small commercial properties and small blocks of flats in Croydon, Purley Sutton, Bromley and surrounding areas. We are helping busy landlords by doing all the time-consuming work and save time and stress. It's an intelligent choice to start earning an income from property fast and we ensure we help our Property Owners clients find good, professional and fully referenced tenants, quickly. We aim to have well looked after properties, and happy owners, buyers and tenants.
Gateway Property Hub are members of the following organisations:
-
Property Redress Scheme (PRS) see attached certificate
-
Client Money Protection scheme (CMP) see attached certificate
-
National Residential Landlord Association (NRLA)
-
London landlords accreditation scheme LLAS
We use the Property Redress Scheme ombudsman scheme. If you have any concerns or complaints please see the guidance attached.
Meet the Team
We have many satisfied clients in the UK and all over the word with unmatched customer service and flexibility. We operate in a way that gives tenants the ability to report issues any time of the day and keeps landlords fully informed, using modern systems to guarantee consistent updates and total openness. Our landlords are overjoyed that their properties are in capable hands.
The Management Team
Our management team oversee processes and procedures, grow the business and ensure compliance to legal requirements.
Lettings team
Our lettings coordinators arrange the valuations and viewings and oversee the whole process from viewing through to moving in.
Sales Team
Our Sales Team provide market appraisals, provide different options and routes for selling. They do the sales progression and follow up to ensure the sales complete in time.
Tenancy management Team
Our Tenancy management team collect rent and pay landlords. They allocate contractors to jobs and monitor repairs which the tenants who have reported issues via our online maintenance reporting system.
Why Choose Us?
Gateway Property Hub can provide a more personalised and cost effective service which can be bespoke to the requirements of our clients. We do 1-2-1 viewings with tenants and buyers to ensure we select the most suited parties to do business with. Our experienced staff are being trained to level 3 in Property Management which allows us to stay up to date with new legislation and best practises.
Excellent Communication
We have a communication channel between tenants, landlords and our dedicated team to ensure landlords are fully aware of their tenants' requests and how we respond to the tenants.
Offering Tenant Support
We want our tenants to feel valued and meet personally with them in the property. We have an online system for customer queries. We want our tenants to be happy in their property.
Transparency
We want to keep everything transparent with our customers. From our easy communication channels, to billing contractors, to very easy pricing. This is to help landlords feel that their property is in safe hands.
Direct Maintenance Costs
We have a team who efficiently handle all your maintenance needs and make sure all charges are correct and agreed upon before contractors are paid.
Simple Fee Structure
Similar to a pay-as-you-go setup, we charge a simple monthly fee and a reasonable hourly or fixed fees for any additional services you require.
Accreditations
We belong to the National Landlords Association and the Property Redress Scheme who provide us with useful advice and updates on current regulations and laws. We want to ensure that all landlords comply with their legal obligations.