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Croydon Town Hall

The Story of Gateway Property Hub

Gateway Property Hub is a local property company based in Croydon. We deal with residential homes and blocks of flats in Croydon and surrounding areas. Helping busy landlords by doing the time-consuming work and save you time. We do the time-consuming work and save you time. It's a clever choice to start earning an income from your property fast and we will help you find a good, referenced tenant, quickly. 

 

Gateway Property Hub  a member of the following organisations:

  • Property Redress Scheme (PRS) see attached certificate 

  • Client Money Protection scheme (CMP) see attached certificate 

  • National Residential Landlord Association (NRLA)

  • London landlords accreditation scheme LLAS

 

We use the Property Redress Scheme ombudsman scheme. If you have any concerns or complaints please see the guidance attached. 

Meet the Team

We take great satisfaction in providing our UK and international landlords with unmatched customer service and flexibility. We operate in a way that gives tenants a sense of value and keeps landlords fully informed, using distinct communication channels that guarantee consistent updates and total openness. Our landlords are overjoyed that their properties are in capable hands.

Business Woman

The management team

Our management team oversees the lettings procedures and ensures compliance to legal requirements.

Business Woman

Maintenance team

We allocate contractors to jobs and monitor repairs which our tenants have reported via our online maintenance reporting system.

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Accounts department

Our accounts team will check rents have been paid and pay our landlords and contractors.

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Letting team

Our lettings coordinators arrange the valuations and viewings and oversee the whole process from viewing through to moving in.

Why Choose Us?

Gateway Property Hub is a member of the National Landlords Association and the Property Redress Scheme, allowing us to stay up to date on new legislation and best practises. We use the same tools as a high street estate agent and provide all the same services - but with the added benefit of a more personalised and cost-effective service.

Excellent Communication

We have set up a WhatsApp group between tenants, landlords and our dedicated team to ensure landlords are fully aware of their tenants' requests and how we response to the tenants.

Offering Tenant Support

​We want our tenants to feel valued and offer excellent support and communication to all our customers queries. We want our tenants to be happy in their property.

Transparency

We want to keep everything transparent with our customers. From his 3-way communication via WhatsApp, to billing contractors directly, to very easy pricing. This is to help landlords feel that their property is in safe hands.

Direct Maintenance Costs

We have a team who efficiently handle all your maintenance need and make sure all charges are correct and agreed upon before handing over to the landlord for payment.

Simple Fee Structure

​Similar to a pay-as-you-go setup, we charge a monthly fee and a reasonable hourly fee for any additional services you require. Monthly advance payment includes property management and twice yearly inspections.

Accreditations

We belong to the National Landlords Association and the Property Relief System who provide us with useful advice and updates on current regulations and laws. We ensure that all landlords comply with their legal obligations.

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